OUR GOALS FOR EXCELLENCE IN CUSTOMER SERVICE
• Give friendly, flexible, fair, expedient service to all.
• Be empathetic, understanding and patient with your customer.
• Be creative and offer solutions within the law rather than just saying no.
• Treat all people equitably and fairly.
• Apologize when we don’t meet your expectation, take responsibility, fix it, and follow up.
• Give everyone a timely response.
• Create positive memorable experiences for all customers.
• Provide accurate and clear information.
• Ask questions to make sure you have correct information and anticipate customer’s needs.
• Be good communicators - listen as well as talk.
• Assist the Public within 2 working days.