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Frequently Asked Questions
School Inspection
After the inspection what will happen?

Following the post-inspection meeting with the entity management team, the inspection team finalize the draft Inspection report. A final report is then forwarded to the entity to enable them to make a written response to the findings, and to include in its response an action plan for implementation of any report recommendations.

The final inspection report including the entities’ response, will be released to the Board of Trustees/Schools Directorate and then placed on the ACTVET Quality Assurance portal.

After a predetermined time period, the Entity will submit a follow-up report to ACTVET outlining their current progress on any recommendations included in the inspection report. The recommendations made in the original report will be used as a basis for any follow-up inspections to the Entity.

During the inspection what will happen?

On the first day of inspection, the lead inspector will meet briefly with the principal/director to introduce the inspection team and to outline the inspection schedule for the day. The lead inspector will request that a copy of the following information is available at the start of the inspection:
  • A summary of the most recent self-evaluation report.
  • The current improvement plan.
  • Teaching timetable and times for the school day.
  • A scheduled time to meet a focus group of students.

During the course of the inspection, the inspection team will take a range of evidence into account when making judgments. This includes evidence of…
  • Students performance and tracking information.
  • Students work and innovation.
  • Effective teaching.
  • Students personal development, satisfaction levels, and evidence of support and guidance for students.
  • Monitoring of teaching and learning and its link to teachers performance management.

Is there a way to appeal an inspection judgement?

Any school/staff member affected by the Inspection process, may contact ACTVETs customer care service at www.care@actvet.ac.ae.
A review of an inspection will lead to one of three possible outcomes:
  • That the inspection report is upheld.
  • That the inspection is regarded as not in keeping with the Code of Conduct for Inspectors outlined in the UAE Inspection Framework, and that the inspection report is amended and reissued.
  • That the inspection report is withdrawn and a further inspection or part inspection, as appropriate, is carried out by an inspection team other than the inspection team involved in the original inspection.

What feedback is likely to be received during the inspection?

The inspectors will be available to offer individual verbal feedback to teachers on lessons observed, if they wish to avail of it. The principal/director can receive verbal feedback from the lead inspector about the emerging findings of the inspection daily.

On the last day of inspection, a verbal feedback session will be conducted by the inspection team with the principal or director and other members of the senior management team. This meeting provides an opportunity for professional discussion and clarification about recommended area of improvements

What inspection standards will be used?

UAE inspection is based on a comprehensive framework of performance standards that define the essential aspects of a quality education. Each standard is broken down into specific indicators and elements, and detailed descriptors guide inspection judgements.
The six performance standards of the UAE Inspection Framework are
  1. Students’ achievement.
  2. Students personal & social development and their innovation skills.
  3. Teaching and assessment.
  4. Curriculum.
  5. The protection, care, guidance and support of students.
  6. Leadership and management.

What is the purpose of inspection?

The United Arab Emirates Vision 2021 has education as its foundation. The purpose of the ACTVET inspection process is to contribute to that vision by evaluating the quality of school performance using the performance standards outlined in the UAE Inspection Framework. The ACTVET inspection process will support students’ outcomes and highlight and confirm good practice in schools.

When will inspections occur and how should we prepare?

ACTVET can carry out ‘announced’, ‘unannounced’ and ‘follow-up’ inspections throughout the academic year. An announced inspection will normally take place over a 2 to 3 day period.
Unannounced inspections are usually completed within 1 day.
For announced and follow-up inspections, ACTVET will provide formal notification to the school in advance. The school may also be requested to complete and return an entity profile form and/or provide a copy of their most recent self-assessment report to ACTVET to support the inspection team.
No other advance preparation is expected from the school.

Where can I find out more about ACTVET Inspections?

  • Visit the ACTVET website at www.actvet.ac.ae
  • Alternatively, you can scan the QR Code with any Smartphone to lead you  directly to the relevant section of the ACTVET website.

Qualifications
Can a candidate apply Recognition of Prior Learning to a qualification?

Yes.  Candidates with previous experience in the occupational skill of the qualification can apply for RPL with an RTP presenting evidence against the qualification’s performance criteria.

Can a qualification be delivered in Arabic language?

Yes, a qualification can be delivered in Arabic language provided the RTP has approval from the External Verifier in advance and the Assessor and Internal Verifier are bi-lingual and can report back in Arabic or English.

How can an RTP claim a certificate for a candidate?

An RTP is required to complete the Claim for Certification Form and send to ACTVET. ACTVET will then check the administration, assessment and internal verification of the candidate’s portfolios together with external verification to determine completion of a qualification to the required standard.​

How can an RTP register candidates for a National Qualification?

An RTP needs to complete a Candidate Registration Form and submit online to ACTVET Qualification Department to record candidate’s details against a particular qualification.

How does an RTP know which candidates can be issued with a certificate?

  • Once external verification processes have been completed, the External Verifier will send an External Verifier Report to the RTP, listing the candidates sampled and who are eligible to receive a qualification.
  • The RTP will then issue a transcript for each candidate listing the units covered, the level and the credit value.
  • On receipt of transcript, ACTVET will issue a certificate stating the type, name, level and credit value of the qualification.

What are the requirements from the Qualification Department for RTP status?

The Qualification Department will consider the capacity of the Training Provider to deliver a National Qualification by considering the staff resources available to offer national qualifications. Three types of staff are required: Trainer, Assessor and an Internal Verifier.
An Initial Centre Approval visit will be also conducted to evaluate the Training Provider’s quality processes.

What is a National Qualification?

A national qualification is an accredited qualification recognised within the Qualifications Framework for the Emirates, QFEmirates, which is issued by a licensed learning or training provider, and confirms an individual has achieved the specific learning outcomes as aligned to the QFEmirates. It is made up of relevant national occupational standards (developed by industry not VETAC) which represent the benchmark for competency required in a given occupation within an industry sector. Such a qualification carries a national logo placed on the certificate

What is a Registered Training Provider (RTP) status?

RTP status is given to institutes that have been measured against a rigorous set of criteria that indicates their competence to deliver nationally endorsed qualifications. An RTP can be private, semi-government, or government education entities such as schools, colleges, institutes of technology or universities, adult and community organisations, commercial and enterprise training providers and industry bodies where training is not necessarily their core business

What is an Awarding Body?

An awarding body is an entity approved by VETAC that is responsible for registering and assessing VET providers which come under their jurisdiction. They manage, based on the standards, criteria, procedures, and policies developed by VETAC, the process of issuing NOSS-based qualifications and the implementation of these, the standards, criteria, procedures, and policies by the relevant VET providers.

Who is a Trainer and what are the requirements to be considered?

A Trainer is a qualified and experienced subject specialist and trainer qualified who provides the vocational education and training for the institute. Trainers working in an LTP/RTP must be holders of a Trainer Permit or a Conditional Trainer Permit.

To be considered for a Trainer Permit a trainer must have:
  • A qualification and training experience in training.
  • An occupational qualification and occupational experience in a skill specific area.
  • Applicants satisfying the above conditions are issued a Trainer Permit.
  • Applicants that satisfy some of the requirements will receive a Conditional Trainer Permit.
  • Applicants that do not satisfy any of the requirements will not be permitted to train in a RTP or LTP.
Based on the RTP’s purchase of qualifications from the NQA, and the self-assessment of the RTP capacity to deliver those qualifications, Trainers will be evaluated during External Verification visits for compliance.

Who is an Assessor and what are the requirements to be considered?

An Assessor is a qualified individual authorised and able to conduct assessment and make a judgement on a learner’s competences.
An Assessor has:
  • Knowledge of the UAE VET sector.
  • Vocational competence with respect to the assessment of knowledge and skills components of a qualification.
  • Occupational competent in the specialist field if there is a work-based component of a qualification.
  • A VETAC-endorsed Assessor Award or a recognised equivalent/foreign award.
Based on the RTP’s purchase of qualifications from the NQA, and the self-assessment of the RTP capacity to deliver those qualifications, Assessors will be evaluated during External Verification visits for compliance.

Who is an Internal Verifier and what are the requirements to be considered?

An Internal Verifier monitors the work of all Assessors involved with the qualification, to ensure that they are applying the assessment criteria for the competency of skills consistently throughout all assessment activities.

An Internal Verifier has:
  • Vocational and occupational competence.
  • A VETAC-endorsed  Internal Verifier Award or a recognised equivalent/ foreign award.
  • Knowledge of the UAE sector.
Based on the RTP’s purchase of qualifications from the NQA, and the self-assessment of the RTP capacity to deliver those qualifications, Internal Verifiers will be evaluated during External Verification visits for compliance.

Will there be fees charged for qualification services?

In all cases fees and fines will be applied for services. A list of fees approved by the NQA will be published on the NQA and ACTVET websites and may change from time to time.

CARE
How can I complain?

  1. Emailing the complaint to ACTVET Customer Service section  care@actvet.ac.ae
  2. Physically, visiting us in ACTVET during working hours with the prior appointment by calling us between Sunday to Thursday from 08:00 am to 16:00 pm on:
    • 02-6132004
    • 02-6132088
    • 056-1882004

What are the cases that I can complain about?

Complaints are made against the provider of services which does not commit to the ACTVET regulations:
  • Offering services that are not meeting specifications as agreed.
  • The provider refuses to refund money due to inability to provide services as agreed.
  • The provider is not committed to provided services.
  • Instance of service provided not following ACTVET regulations.

What are the procedures taken when I submit a complaint?

A complaint is submitted through any of the above-mentioned channels. ACTVET Care customer service calls the defendant to verify the complaint. The complainant receives a response within 3 working days. ACTVET tries to bring all the parties together and solve the problem amicably or within the jurisdiction of ACTVET as a regulator.

What are the requirements for filing a complaint?

  • Complainer’s Details. 
  • Complaint against (Service provider details / Services
  • Complaint Details. 
  • Any supporting documents to back the complaint.

Whom can I ask if I have more queries?

For any queries regarding ACVET system:
  • Send an email to care@actvet.ac.ae.
  • You can also raise your claim through ACTVET Online Services.
  • For live chat visit http://www.actvet.ac.ae/en/home.aspx during working hours from 8:00 AM – 4:00 PM to chat live with an ACTVET team member.
  • You can reach us on Tel: +9712 613 2000 during working hours.

Licensing and Accreditation
What are the fees for the services provided?

  • New Training Licence AED 5500.
  • Renew the Training Licence with one activity AED 3000.
  • Renew the Training Licence with 2 activities AED 4000.
  • Renew the Training Licence with 3 activities AED 5000.
  • One change to the Training Licence AED 1000.
  • More than one change to the training Licence AED 2000.
  • Cancel the Training Licence AED 2000.
  • Obtain an approval to host a /trainer/lecturer AED 500.
  • Issue/renew “No Objection Certificate” to deliver National Qualifications AED 5000.

What are the prerequisites to start registration process?

  • Valid Trade Licence.
  • Valid Training Licence.
  • Initial registration with the National Qualification Authority (NQA).

What are the requirements for Training center premises?

  • Located in a commercial building or the mezzanine / commercial floor, and completely independent of any other business.
  • Floor area is of 100 m2 (minimum).
  • One training room 30 m2 (minimum).
  • One management room (minimum).
  • Reception area / waiting area with seats.

What are the requirements to have a new Training License?

  • Feasibility Study.
  • Lease agreement.
  • Partnership contract
  • Trade license (Initial approval)
  • Sample of logo registered in Ministry of Economy
  • Sample of course completion certificate
  • List of courses (short description, price & duration).
Owner / Academic Director Applications :
  • Identification Document Application
  • Personal Photo
  • Colored copy of:
    1. Family Book with page 26
    2. Passport with Unified Number
    3. Passport with the Visa for Non-GCC Countries
    4. Emirates ID Card
    5. Attested Qualification
    6. Certificate of Good Conduct
  • Experience Certificate
  • CV
  • Employment Contract for Academic Director.

What are the services provided by ACTVET Licensing Department?

  • Issue a Training Licence.
  • Renew Training Licence.
  • Change the Training Licence details.
  • Change location.
  • Change Name.
  • Change Owner / Partner.
  • Change the Academic Director.
  • Change Activity.
  • Cancel the Training Licence.
  • Approval to conduct a training course in a hotel.
  • Approval to host a trainer/lecturer.
  • Approval to Advertise.
  • Issue/renew “No Objection Certificate” to deliver National Qualifications.

What are the steps followed to obtain the Licence?

  1. Submit the application and the required documents to the Business Center-Department of Economic Development or Licensing Department.
  2. Submit all the required documents through licensing on-line system.
  3. The Licensing specialists evaluate the owner’s documents, assesses the Academic Manager’s documents and interview the Academic Manager.
  4. A site inspection to make sure the center meets ACTVET Licensing Standards.
  5. Pay the service fees.
  6. Obtain the required service.

What is the registration process to deliver National Qualifications?

  1. Complete and submit the Full Registration Form to the Accreditation Section- ACTVET Licensing and Accreditation department.
  2. Provide the documents required for initial evaluation.
  3. The Documents will be evaluated by the Accreditation Team then an initial visit will be carried out to assess the Origination’s capacity.
  4. Carry out an assessment based on the NQA Registration Criteria.
  5. The evidence provided by the center and the inspection findings will be analyzed and a report will be generated.

Who is eligible to obtain a No Objection Certificate (NOC) to deliver national Qualifications?

Governmental and private educational organizations in Abu Dhabi and the Northern Emirates (except Dubai) that conduct training programs for different sectors can apply for an NOC to deliver National Qualifications.